How to freeze a card

All new debits on frozen cards will be rejected. Payments made before freezing and in the "hold" status will be debited when the payment system sends a request for debiting.

Method #1

Go to the section Cards, select the desired card and click on the "Hold card" button at the top of the work area.

Confirm the action in the window that opens by clicking on the "Hold" button.

The card status is immediately updated from "Active" to "Pending".

Done! The card status will change to "Stopped" within 1 minute.

Method #2

Go to Cards details, by clicking on the number or name of the card you need.

Click on the blue button "Pause", to the right of the card.

Done! The card status will change to "Stopped" within 1 minute.