# I can't log into my account If the error "invalid login or password" is displayed, but you are sure that the password is correct, you should check that you have not encountered the problem of automatic substitution of the old password in the browser. **Action Sequence:** 1. Make sure that there are no extra spaces attached to the login and password you enter - at the beginning or end of the text 2. Delete saved passwords for \[FBM] PAY (in Chrome you need to follow the link: `chrome://password-manager/passwords`) **or** open a browser where you have not authorized \[FBM] PAY before, **or** use the browser's incognito mode (in Chrome, the keyboard shortcut is `Ctrl + Shift + N`) 3. Enter login and password again, if failed - [**restore password**](https://fbm-pay.com/recover-password) and try again If you have performed all actions and authorization failed - write to [**t.me/fbm\_ivan**](https://t.me/fbm_ivan) or to the working chat. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.fbm-pay.com/eng/problem-solving/i-cant-log-into-my-account.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.